Refund and Returns Policy for AiviouVape.com
Return Policy: We offer a 7-day return policy, meaning you have 7 days from the day you receive your item to request a return.
Return Eligibility: To be eligible for a return, your item must be in the same condition you received it, unused, with its original packaging intact. Proof of purchase or a receipt is also necessary for the return.
Initiating a Return: To start a return, please contact us at [email protected]. If your return is approved, we will provide you with a return shipping label and instructions on how to send your package back to us. Please note that we cannot accept items sent back without a prior return request.
Contact: You can always reach out to us for any return-related queries at [email protected].
Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and do our best to resolve it.
Exceptions / Non-returnable Items: Please note that certain items cannot be returned, such as custom products and personal care goods like our disposable vapes. We also do not accept returns on sale items or gift cards. If you have questions about a specific item, please get in touch.
Exchanges: To ensure you get what you want, we recommend returning the item you have, and once the return is approved, make a separate purchase for the new item.
European Union 14 day Cooling Off Period: Regardless of the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same conditions apply as mentioned above.
Refunds: Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at [email protected].
Thank you for shopping at AiviouVape.com. We value your business and strive to ensure a smooth and satisfactory experience for all our customers.